Open to opportunities

Shannel Scorza

@shannelscorza

Message

I build service businesses through efficient operations, client relationships, and team leadership.

United States

Message

I've built and operated Apex Cleaning LLC in Palm Coast since 2020, growing residential and commercial cleaning services through client retention, referrals, streamlined workflows, and strong contract relationships.

I manage scheduling, invoicing, budgeting, hiring, quality assurance, vendors, and customer communication while using QuickBooks, Jobber, Square, Stripe, Canva, and Google Workspace to keep operations efficient. Previously, I spent nine years as a Publix Supermarkets Department Manager, supervising teams, managing inventory and schedules, training employees, and supporting profitable high-volume retail operations.

Experience

Work history, roles, and key accomplishments

Current

Owner & Operator

Current

Apex Cleaning LLC

Jan 2020 - Present (6 years 7 months)

Founded and successfully operate a residential and commercial cleaning company, managing all daily operations including scheduling, invoicing, budgeting, customer relations, hiring, quality assurance, and vendor coordination. Secured and maintained multiple contracts through exceptional customer service and relationship management.

Business Operations Management Customer Relationship Management Project Coordination Strategic Planning Budgeting Scheduling Vendor Management Quality Assurance Quickbooks Jobber Square Stripe Canva Google Workspace

Department Manager

Publix Supermarkets

Jan 2011 - Jan 2020 (9 years)

Supervised department staff and supported daily operations in a high-volume retail environment. Delivered exceptional customer service while ensuring compliance with food safety and sanitation standards, and assisted with inventory management, product ordering, scheduling, merchandising, and vendor coordination.

Inventory Management Scheduling Merchandising Vendor coordination Cash Handling POS systems Customer Service Food Safety