Shanker Nath User

I’m a client-facing Key Accounts Manager with 4+ years of experience delivering technical analysis, process improvement, and stakeholder solutions for global automotive OEMs. I combine structured problem solving with clear communication to help teams and customers reach practical, time-bound outcomes.

At Tata Technologies (Tata Group), I led a team of 3–4 engineers across concurrent feasibility programmes, mentored junior engineers, and stepped into senior transition periods to maintain delivery quality. I collaborated directly with Nissan, Renault, and Stellantis, translating complex simulation outputs into plain, actionable recommendations for design and manufacturing teams.

I also strengthened decision-making and speed by improving turnaround time through streamlined workflows and Excel automation macros. I conducted root-cause analysis on stamping defects, identified corrective actions that reduced rework cycles, and built structured engineering records to support data-driven choices across multiple OEM accounts.

In parallel, I’ve built consultative customer advisory and B2B partnership skills through roles in study-abroad contexts and account growth. Now, I’m applying that same discipline—lead management, onboarding, KPIs, and proactive issue resolution—to drive enrollment and partner satisfaction, while growing into formal managerial leadership.