Open to opportunities

Shaniya Shepard

@shaniyashepard

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Human services professional with clinical and administrative experience in healthcare and public assistance.

United States

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What I'm looking for

I am seeking client-focused roles in healthcare or human services where I can use clinical skills, accurate recordkeeping, and compassionate intake to improve outcomes and grow professionally.

I am a dedicated human services professional with hands-on clinical experience in phlebotomy and medical specimen handling, combined with administrative roles in public assistance and records retrieval. I hold a Bachelor of Science in Human Services (in progress), a Business Administration certificate, and a Phlebotomy certification, and I consistently maintain accurate records and regulatory compliance.

I bring proven customer-facing skills from pharmacy and sales roles, strong data-entry and indexing capabilities from medical records retrieval, and direct client eligibility assessment experience from work with a state agency. I am reliable, detail-oriented, and focused on improving client outcomes through efficient processes and compassionate service.

Experience

Work history, roles, and key accomplishments

Current

Interview Clerk

Current

Department of Children & Families

Jul 2025 - Present (6 months)

Managed high-volume interview schedules and conducted intake interviews to determine eligibility for Food Assistance, Medicaid, and Cash Assistance, maintaining accurate records and compliance with agency regulations.

Eligibility Case Management Scheduling Records Management Regulatory Compliance Customer Service

DCT/Phlebotomist

Grifols

Mar 2024 - Sep 2024 (6 months)

Performed venipuncture and pre-donation medical screenings, managed specimen labeling/processing/storage, and operated automated plasmapheresis machines to support plasma collection operations.

Phlebotomy Venipuncture Specimen Processing Lab Safety Equipment Maintenance

HPP Retrieval Specialist

DataMed

Sep 2023 - May 2024 (8 months)

Coordinated retrieval of medical records from healthcare providers, indexed and organized case files for efficient access, and performed high-volume accurate data entry.

Data Entry Attention To Detail Time Management

Pharmacy Technician

Wells Pharmacy

Nov 2022 - Nov 2023 (1 year)

Verified medication orders, filled and dispensed prescriptions with high accuracy, and handled outbound calls providing patient support to ensure safe medication delivery.

Medication Verification Inventory Management Accuracy Regulatory Compliance

Inside Sales Representative

West Shore Home

Oct 2021 - Oct 2023 (2 years)

Managed inbound/outbound calls to set appointments and provide quotes, delivered product information, and consistently exceeded sales targets while maintaining high customer satisfaction.