Shaniqua Alford

I’m a dependable, high-energy, and detail-oriented Customer Service Professional with a strong track record of thriving in fast-paced, high-volume environments. I’m known for managing high-accuracy transactions, resolving customer inquiries quickly, and delivering friendly, efficient service to ensure repeat business.

In my current role as a Service Support Representative | TD SYNNEX – Remote, I handle high-volume daily transactional engagements with patience and professionalism. I de-escalate critical customer issues calmly, resolve complaints regarding order issues or account errors with positive outcomes, and process detailed transactions and documentation under tight deadlines while maintaining 100% data accuracy.

Previously, I served as a Quality Control Inspector / Shipping Lead | TD SYNNEX – Southaven, MS, managing physical inventory and order fulfillment to ship accurately and maintain strict compliance standards. I started as a temp-to-hire and earned a promotion to full-time Lead within 3 months due to hard work and reliability.

Earlier, as an Inventory Control Specialist / Quality Assurance | Ajinomoto Foods North America, I completed daily cycle counts of over 100 different products and materials to ensure stock matched the computer system perfectly. I audited facility stock, removed and disposed of damaged or out-of-date products following safety rules, and kept a clean, organized workspace to prevent workplace hazards.