Kennith V
@kennithv
Dedicated customer service representative with 3+ years of experience.
What I'm looking for
I am a dedicated and detail-oriented Customer Service Representative with over three years of experience in fast-paced retail and inventory management environments. My expertise lies in building rapport with customers, resolving inquiries, and ensuring satisfaction through exceptional service. I have a proven ability to manage inventory, process orders, and maintain organized systems while adapting to changing priorities.
Throughout my career, I have consistently delivered exceptional customer service, as demonstrated in my roles at Office Depot and Petsense. I improved inventory accuracy and enhanced sales floor efficiency, leading to a significant increase in customer engagement. My experience supervising and training team members has resulted in improved productivity and customer service ratings, showcasing my commitment to teamwork and leadership.
After taking a career break to provide full-time care for a family member, I am eager to leverage my strong communication, problem-solving, and organizational skills in a customer service role. I am flexible with my schedule and committed to contributing to team success.
Experience
Work history, roles, and key accomplishments
Stocker
Office Depot
Mar 2018 - Present (7 years 5 months)
Delivered exceptional customer service by assisting shoppers with product location and transporting heavy purchases to vehicles. Improved inventory accuracy by organizing stockrooms, updating signage, and rotating stock to minimize obsolescence.
Stocker
HyVee
Apr 2016 - Present (9 years 4 months)
Maintained adequate stock levels by monitoring shelves and replenishing products as needed. Supported loss prevention efforts by identifying and reporting defective or missing merchandise.
Key Holder
Petsense
Jan 2013 - Present (12 years 7 months)
Supervised and trained a team of 2 employees, improving productivity and customer service ratings. Managed daily store operations, including cash handling, bank deposits, and opening/closing procedures.
Education
Degrees, certifications, and relevant coursework
Millerville Academy
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills. Developed strong communication and organizational abilities through coursework and extracurricular activities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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