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Shanice Henwood

@shanicehenwood

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SHEQ-focused safety administrator and customer-service professional delivering compliance and efficiency.

South Africa

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What I'm looking for

I seek a role combining SHEQ administration and customer-focused operations in a growth-oriented organisation that values compliance, coaching, and continuous learning.

I am a resourceful SHEQ-focused safety administrator with hands-on experience in safety administration, call-centre operations, outbound insurance sales, and retail merchandising. I maintain accurate safety records, support audit and contractor processes, and ensure compliance with HSEC procedures.

I have coached call-centre teams to improve service quality and retention while meeting sales and performance targets; I am proficient with CRM data entry, Excel, and administrative coordination. I hold a National Certificate in SHEQ Management (NQF5) and certifications in Fire Fighting, First Aid, and SHEQ Management.

I bring strong communication, conflict-resolution, and organizational skills, and I am eager to grow within a dynamic organisation that values dedication, fast learning, and measurable safety and service improvements.

Experience

Work history, roles, and key accomplishments

Current

Safety Administrator

Current

South 32

Jun 2024 - Present (1 year 5 months)

Provided HSEC administrative support, maintained safety records and compliance documentation, and prepared internal audit materials to ensure SHEQ adherence across operations.

Safety Administration Record keeping Microsoft Excel

Outbound Sales Agent

Solera (CCI)

Sep 2023 - Sep 2023 (0 months)

Conducted outbound insurance sales calls, met daily call targets, explained policy details, handled objections, and ensured accurate CRM data entry and compliance.

Outbound Sales Objection Handling Data Entry Cold Calling Sales Targets Compliance

General Worker & Dispatcher

Alco Aluminium

Oct 2022 - Sep 2023 (11 months)

Packed and processed hardware orders, maintained dispatch records using tally sheets, and checked stock deliveries for accuracy to support order fulfillment.

Dispatch Operations order fulfillment Inventory Checking Tallying Customer Service Documentation

Call Center Agent

CCI Umhlanga

Sep 2021 - Feb 2023 (1 year 5 months)

Answered high-volume inbound calls, resolved customer queries, and provided real-time performance coaching to improve team service quality and retention.

Customer Service Performance Coaching Conflict Resolution Communication

Store Merchandiser

Selfast Clothing

Dec 2017 - Jan 2018 (1 month)

Created in-store displays and promotional layouts, maintained merchandise presentation, and assisted customers to ensure stock readiness and visual appeal.

Visual Merchandising Inventory Checking Presentation