Open to opportunities

Noluthando Xulu

@noluthandoxulu

Message

Adaptable administrator with strong customer-service, records management, and health & safety awareness.

South Africa

Message

What I'm looking for

I am seeking an administrative role where I can apply process improvement, records management, and customer-service skills in a collaborative, growth-oriented team.

I am an organized, self-motivated administrator with hands-on experience in customer service, call-centre operations, and office administration. I have consistently improved processes—introducing a centralized information hub and a customer feedback mechanism that increased accessibility and client satisfaction.

With a BA in Psychology and Sociology and ongoing studies in Health and Safety Management, I combine people-focused insight with compliance awareness, strong MS Office skills, accurate data entry, and a commitment to efficient, safe workplace practices.

Experience

Work history, roles, and key accomplishments

Current

Administrator

Current

Outworx

May 2024 - Present (1 year 9 months)

Managed confidential personnel records and internal databases, implemented a centralized information hub and customer feedback mechanism, and recommended operational improvements that enhanced communication and productivity.

& Administration Records Management Internal Communications Process Improvement Time Management HR Documentation MS Office Data Entry

Call Center Representative

CCI South Africa

May 2023 - May 2024 (1 year)

Handled high-volume inbound/outbound calls, exceeded performance metrics for handling time and customer satisfaction, and identified upsell opportunities that contributed to sales and retention.

Customer Service CRM Upselling Customer Satisfaction Data Entry Communication