Open to opportunities

Hannah Kunene

@hannahkunene

Administrative and Health & Safety professional blending document control, SHE compliance, and communication to keep operations running smoothly.

South Africa

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What I'm looking for

I’m looking for a remote or hybrid role where I can combine office administration, document control, and SHE compliance. I want a team that values accuracy, clear communication, and continuous operational improvement while I support schedules, reporting, and risk-focused work.

I’m a versatile Administrative and Health & Safety professional with over 4 years of combined experience across office administration, customer service, document control, and SHE compliance. I’m known for meticulous attention to detail, proactive communication, and a commitment to operational excellence.

In my Administrative Assistant role, I managed incoming and outgoing correspondence, supported scheduling and documentation, and maintained electronic and manual filing systems for efficient document retrieval. I prepared meeting agendas and accurate meeting minutes, produced reports, and ensured strict compliance with document control procedures and company policies.

Prior to that, as a Customer Service Specialist, I handled high-volume enquiries via phone and email while maintaining consistently high satisfaction. I resolved complaints using problem-solving and conflict resolution techniques and collaborated with teams to ensure adherence to health and safety standards—so my work stays both customer-centered and compliance-driven.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

GBIFM Trading

Jan 2019 - Jan 2022 (3 years)

Managed high-volume customer enquiries via phone and email, resolving complaints using problem-solving and conflict resolution techniques. Produced, formatted, and proofread business documents, maintained records in line with data protocols, and supported internal correspondence, reports, and regulatory documentation alongside health & safety standards compliance.

Customer Service Complaint Resolution Conflict Resolution Business Documents Microsoft Office Suite Records Management Regulatory Documentation Data Document Proofreading Health & Safety Compliance

Administrative Assistant

Ikefree Projects

Jan 2023 - Present (3 years 5 months)

Managed incoming/outgoing correspondence, scheduling, documentation support, inventory tracking, and report/agenda/minute preparation. Maintained electronic and manual filing for efficient retrieval while supporting document control compliance and workplace health & safety protocol implementation.

Document Control Records Management Scheduling Meeting Minutes Data Entry Health & Safety Compliance Report Writing