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@shanicefarquharson
Dedicated customer service representative with healthcare experience.
I am a highly motivated and organized individual with a strong passion for delivering exceptional customer service. With experience in both customer-facing and healthcare roles, I possess a unique blend of skills that enable me to effectively communicate with diverse audiences and work efficiently in fast-paced environments.
Throughout my career, I have developed a strong ability to listen to customers' concerns, provide timely resolutions, and ensure their satisfaction. My experience in the healthcare industry has also equipped me with the skills to work accurately and efficiently in high-pressure situations.
I am a team player who thrives in collaborative environments and is always eager to learn and grow. I am excited to bring my skills and experience to a new organization and contribute to its success.
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Work history, roles, and key accomplishments
Itel Smart Solutions
Nov 2022 - Mar 2023 (4 months)
Provided customer service support via inbound calls and chats, resolving customer concerns and providing information on Ancestry DNA tracking and subscription management.
VIVO medical center
Jun 2022 - Sep 2022 (3 months)
Provided medical support services, including taking vital signs, collecting payments, and responding to patient queries and concerns.
Ibex Global
Nov 2021 - Aug 2022 (9 months)
Provided customer service support via inbound calls, email, and chat, resolving customer concerns and providing information on Luxer One services.
Degrees, certifications, and relevant coursework
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