MKMohit kumar
@mohitkumar4
Detail-oriented professional with expertise in financial operations and risk management.
ZimbabweWhat I'm looking for
I am a detail-oriented and results-driven professional with over 3 years of experience in financial operations, risk management, and customer service. Currently, I serve as an Investigation and Regulatory Specialist at PayPal, where I conduct thorough fraud investigations, perform KYC verification, and monitor transactions for compliance. My role involves analyzing risk patterns and supporting compliance initiatives, ensuring that all operations align with company policies.
Throughout my career, I have demonstrated a proven ability to resolve disputes effectively and collaborate cross-functionally. I leverage tools such as MS Excel, SQL, Power BI, and Tableau to drive insights and improve risk mitigation strategies. My strong communication skills enable me to maintain high-quality outcomes while guiding the resolution of account limitations and supporting audit readiness.
Experience
Work history, roles, and key accomplishments
Senior Associate Investigation and Regulatory
PayPal
Apr 2023 - Present (2 years 4 months)
Conduct in-depth investigations of suspicious account activity to assess fraud risk and ensure compliance with company policies. Review and verify CIP and KYC documents for regulatory compliance. Monitor transactions and user activity for risk indicators, compiling insights for internal reporting.
Senior Advisor Customer Support Associate
Concentrix
Jan 2021 - Oct 2022 (1 year 9 months)
Resolved customer queries via calls and chats with a focus on satisfaction. Maintained high compliance and quality scores, exceeding 90%. Improved customer experience by providing accurate and timely information.
Education
Degrees, certifications, and relevant coursework
Manipal University
Master's of Business Administration, Business Administration
2025 -
Currently pursuing a Master's of Business Administration online. This program is anticipated to be completed by 2027.
Ranchi University
Bachelor of Arts, Political Science
2018 - 2021
Grade: 7.6
Completed a Bachelor of Arts in Political Science. Achieved a CGPA of 7.6 during the program.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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