shanice castro

I am a Support Specialist with 10 years of customer service and client support experience, skilled at data entry, corporate compliance, and office equipment management. I consistently meet productivity goals through attention to detail, strong communication, and reliable problem-solving, with experience coordinating high-volume inquiries and sensitive documentation across remote and in-person environments.

I have a proven track record maintaining confidentiality and HIPAA compliance while handling complex scheduling, contract processing, and multi-channel customer support. I seek to leverage my organizational strengths, CRM and Microsoft/Google Workspace proficiency, and client advocacy skills in a Support Specialist role where I can improve processes and deliver exceptional service.