Shanell Norfleet

I bring dedicated, highly organized experience from 8+ years in high-volume customer service, patient advocacy, and complex care coordination, where I managed detailed documentation and navigated insurance systems with empathy and professionalism. In my case coordinator and caregiver role, I served as the primary liaison between healthcare providers, pharmacies, and insurance representatives to ensure specialized home care needs and medications were met and authorized. I maintained meticulous digital and physical records of appointments and treatment plans, delivering 100% accuracy in documentation while resolving service issues in high-pressure situations.

I also supported patient intake and coordinated daily care schedules as a volunteer in patient advocacy, strengthening communication between families and medical staff to ensure policy compliance and patient satisfaction. I’m comfortable working with strict confidentiality standards (HIPAA-level), using digital record-keeping, and de-escalating concerns quickly—skills I’m eager to apply as a Claims Representative Trainee or in a Corporate Customer Support role where accuracy, fact-finding, and process improvement matter.