SYShanae Young
@shanaeyoung
Strategic Technical Writer specializing in cybersecurity and user-friendly content.
United StatesWhat I'm looking for
I am a strategic and results-driven Technical Writer and Editor with extensive remote work experience across SaaS platforms and eCommerce ecosystems. My expertise lies in distilling complex technical concepts into user-friendly content for both technical and non-technical audiences. I specialize in creating electronic systems manuals, developing Standard Operating Procedures (SOPs), and ensuring cybersecurity compliance.
Throughout my career, I have served as the sole author and editor of critical documentation for organizations like Florida Power & Light and The Boeing Company. I have successfully partnered with subject matter experts to standardize internal processes, significantly reducing onboarding time for new analysts. My commitment to precision in grammar, syntax, and style ensures that every deliverable is polished and publication-ready.
With a strong focus on user experience, I have led initiatives to improve clarity and accessibility in technical documentation. My ability to leverage AI-powered tools for generating technical illustrations has enhanced comprehension across various platforms. I am passionate about creating clear, actionable language that improves user flow and engagement.
Experience
Work history, roles, and key accomplishments
Senior Technical Writer – Cybersecurity
Florida Power & Light Company / NextEra Energy, Inc.
Jun 2025 - Present (2 months)
Served as the sole author, editor, and visual designer of cybersecurity SOPs supporting North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) compliance across enterprise systems. Partnered with 15+ SMEs across Identity and Access Management (IAM), network security, and compliance to capture and standardize internal processes, reducing onboarding time for
Senior Technical Writer
The Boeing Company
Apr 2025 - Jul 2025 (3 months)
Orchestrated end-to-end creation of high-precision documentation for engineering procedures and technical manuals for mission-critical aerospace systems, ensuring compliance with internal protocols and federal regulations. Implemented and enforced content governance protocols, leveraging Microsoft Azure DevOps, SLICwave Life Cycle, and Arbortext Editor to create version-controlled audit trails for
Technical Writer & Editor
Spirit Airlines, Inc.
Feb 2021 - Apr 2025 (4 years 2 months)
Spearheaded full-cycle development, revision, and publication of 90+ FAA-regulated end-user manuals and SOPs using Adobe FrameMaker, Arbortext, and Jira, ensuring strict alignment with Chicago Manual of Style and federal compliance mandates. Elevated manual quality and user engagement by 25% through rigorous QA processes and precision editing.
Technical Editor II
Spirit Airlines, Inc.
Feb 2019 - Jan 2021 (1 year 11 months)
Standardized full editorial lifecycle for FAA-regulated manuals, leading advanced QA reviews, technical audits, and linguistic validation to ensure clarity, consistency, and grammatical precision. Partnered with cross-functional teams across Flight Ops, Tech Ops, IT, and cybersecurity to translate avionics data and technical procedures into clear, accessible documentation.
Aircraft Maintenance Planner I
Spirit Airlines, Inc.
May 2015 - Jan 2019 (3 years 8 months)
Planned and built maintenance schedules using TRAX Computerized Maintenance Management Systems (CMMS) to track, document, and validate short-term maintenance activities supporting airworthiness of 150+ aircraft. Facilitated daily cross-functional coordination with stakeholders to execute operational plans with precision and ensure regulatory compliance.
Education
Degrees, certifications, and relevant coursework
Florida International University
Bachelor of Arts, English
Studied English at Florida International University, focusing on developing strong writing, editing, and communication skills. Gained a comprehensive understanding of language, literature, and critical analysis, which provided a solid foundation for a career in technical writing and editing.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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