At Ticketmaster, I led a global SRE and platform team responsible for the reliability of core platforms serving 5,000+ enterprise users. I drove service reliability practices and SLO governance, contributing to a reported 92% improvement in service stability.
I introduced AI-assisted workflows using Claude and task-specific AI agents, contributing to a reported 40% reduction in manual effort and a 30% increase in engineering capacity. I also commanded major incident bridges across engineering, security, and business stakeholders.
Earlier, at GSPANN Technologies, I supported application reliability and production stability and contributed to transaction-security investigations. My experience also includes ITIL operations, infrastructure administration, and technical support, alongside ITIL v4 Foundation and MSI Certified Prompt Engineering.
