Abhishek Bankar
@abhishekbankar
Service Reliability Engineer and Infrastructure Lead improving uptime, automating operations, and driving SLA-compliant reliability at scale.
IndiaWhat I'm looking for
I’m a Service Reliability Engineer (SRE) and Infrastructure Lead with 15+ years of experience managing large-scale enterprise systems. I focus on improving system reliability in high-availability environments through clear operational ownership and measurable performance targets.
In my current role at HCLTech, I ensure 99.9%+ uptime for mission-critical IVR systems supporting high-volume customer interactions. I lead P1–P3 incident management—triage, root cause analysis, and permanent fixes—and act as the primary escalation point across L2/L3 teams and stakeholders.
I implement SRE practices like SLOs, SLIs, and error budgets to enhance reliability, and I execute zero-downtime deployments with strong rollback strategies. I also build runbooks and SOPs to reduce operational dependency, while facilitating post-incident reviews that drive long-term improvements.
Previously, as a Service Engineering Manager at Microsoft, I managed a 40+ member SRE team delivering 24x7 production support, reducing downtime by 30% via automation and proactive monitoring. Earlier at Infosys and Nuance, I improved resolution efficiency, maintained SLA compliance across multi-channel support, and streamlined deployments using Puppet to reduce manual intervention.
Experience
Work history, roles, and key accomplishments
Ensured 99.9%+ uptime for mission-critical IVR systems supporting high-volume customer interactions. Led P1–P3 incident management (triage, RCA, permanent fixes) and implemented SLO/SLI and zero-downtime deployment practices to improve reliability.
Managed escalations and resolved complex production issues to support on-time project delivery. Optimized support workflows to improve resolution efficiency and maintained SLA compliance across multi-channel support systems.
Managed a 40+ member SRE team delivering 24x7 production support. Reduced downtime by 30% through automation and proactive monitoring, and delivered a 15% reduction in operational costs via continuous improvement initiatives.
Lead Product Engineer
Nuance
May 2019 - Jun 2023 (4 years 1 month)
Directed P1 incident response efforts to maintain service continuity and minimize critical downtime. Implemented automated deployment processes with Puppet and oversaw production monitoring to improve system stability.
Provided advanced infrastructure and application support to maintain operational continuity. Administered Linux, Windows, and Citrix environments and automated backup and disaster recovery processes to improve data protection and recovery time.
Technical Support Associate
Mphasis (HP)
Aug 2010 - Jun 2012 (1 year 10 months)
Resolved Outlook, Active Directory, and Lotus Notes issues to restore user access and functionality. Performed remote troubleshooting and enterprise desktop/application support, including installations, to ensure reliable end-user operations.
Education
Degrees, certifications, and relevant coursework
Pune University
Bachelor of Engineering, Electronics & Telecommunications
2009 -
Completed a Bachelor of Engineering in Electronics & Telecommunications at Pune University (start: 11/2009; end year not specified).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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