Shamiso Mutendi

I am a detail-oriented and analytical Compliance Analyst with deep experience in PCI DSS and a focus on delivering measurable security outcomes.

In my current role I lead vulnerability scanning efforts, interpret complex regulations, and implement practical compliance strategies that improve security posture and reduce risk.

Previously I supported merchant customers with Trustwave and delivered high-volume customer service at Sitel, resolving technical issues, educating clients on PCI processes, and meeting sales and service level goals.

I hold a bachelor's degree and am proficient with Microsoft Office, CRM platforms, Confluence, and Genesys; I am committed to continuous learning and collaborating cross-functionally to strengthen compliance programs.