Open to opportunities

Shamil Harsha

@shamilharsha

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Senior operations leader driving scalable, KPI-driven international e-commerce and multi-market growth.

Sri Lanka

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What I'm looking for

I seek roles where I can lead operational scaling and bring structure to growing international teams, with emphasis on KPI-driven execution, cross-functional collaboration, and measurable financial impact.

I am a senior operations and execution leader with deep experience scaling international e-commerce and multi-market operations into structured, KPI-driven environments. I build operating rhythms, SOPs, and financial visibility across remote teams to drive revenue growth, cost reduction, and delivery stability.

I have led end-to-end operational transformations—scaling a team from 12 to 100+ across eight countries, increasing monthly revenue to a $2M+ run rate, and delivering 30% faster delivery times and 22% cost savings. I partner with executive teams, implement frameworks like EOS, integrate financial and inventory systems, and advise on market-entry and pilot strategies for tech and education initiatives.

Experience

Work history, roles, and key accomplishments

Current

Founder / Fractional COO-CSO

Current

GrowthOps Partner

Jan 2023 - Present (3 years 2 months)

Provide fractional operational and strategic leadership to SMEs, focusing on execution stabilization, KPI implementation, workflow standardization, and commercial modelling for pilot initiatives.

Operational Stabilization KPIs Process Standardization Commercial Models

Chief Strategy Officer

Vanta Systems

Sep 2024 - Dec 2025 (1 year 3 months)

Structured GCC market-entry and commercial model for an AI-powered LMS, negotiated pilot frameworks with Kuwait private schools and defined board-level ROI and deployment roadmaps.

Go To Market Strategy Commercial Models ROI Analysis Stakeholder Management Education Technology

Chief Operating Officer

Ultimate Beauty

Jan 2021 - Dec 2023 (2 years 11 months)

Scaled global e-commerce operations from 12 to 100+ employees across 8 countries and grew monthly revenue from under $200K to a $2M+ run rate through international expansion and operational restructuring.

E Commerce Operations International Expansion Quickbooks DEAR Marketplace Operations

Chief Business Development Officer

Board of Investment

Jan 2016 - Dec 2021 (5 years 11 months)

Facilitated FDI projects totaling $350M+ and contributed to a multi-year national investment pipeline across priority sectors, structuring public–private partnerships and regulatory advisory.

FDI Facilitation Public Private Partnerships Stakeholder Engagement economic development

Operations Lead

Jumeirah Group

Implemented front office operational processes and service standards, delivered structured team training, and supported departmental process standardization to align with brand performance expectations.

Service standards Training Delivery Process Standardization Quality Assurance

Operations & Pre-Opening Lead

DAMAC Hotels & Resorts

Core pre-opening team member for multiple hotel properties, designing SOPs, training manuals, and onboarding frameworks while holding P&L responsibility and ensuring operational readiness and financial accountability.

SOP Development Onboarding P&L management Training & Quality Assurance