At Proitzen Pvt Ltd, I translate strategic business goals into operational workflows and scalable processes. I also designed the operational HR framework, including recruitment pipelines, onboarding structures, and employee processes.
I led data migration initiatives that moved active client files from manual spreadsheets into internal business systems with minimal disruption. I also created SOPs, training guidelines, and workflow documentation.
I manage service delivery for a portfolio of 300+ Australian corporate clients, coordinating a 30-member local team and offshore resources to meet contractual SLAs. I designed and implemented KPI frameworks to improve milestone tracking, accountability, and productivity visibility.
Previously, at Agilis Accountants & Advisory, I managed client service operations and compliance workflows. At Apple Holidays, I led a team of 7, and at Intrepid Group I managed international operational logistics and developed cross-cultural training modules.
