Shamilah Musasizi

I am a reliable and customer-focused professional based in Kampala, Uganda, seeking a remote online Customer Support position. I am highly self-motivated, organized, and comfortable working independently from home with minimal supervision.

I have strong written and verbal communication skills in English, with excellent typing, active listening, patience, and problem-solving abilities. I am tech-savvy and comfortable with remote work tools including Gmail, Google Workspace, WhatsApp Business, Zoom, Live Chat, and Zendesk. I learn new systems very quickly.

I have experience in handling customer inquiries, resolving complaints, and providing accurate information via chat and email. I am available to work flexible hours, including different time zones, weekends, and shifts. I have a laptop, smartphone, stable internet connection, and a quiet workspace suitable for remote work.

My interests include customer experience, online communication, technology, and continuous learning. I am passionate about helping customers feel heard and supported, and I take pride in resolving issues on the first contact.

Key Strengths: Excellent English, fast typing, empathy, time management, self-discipline, reliable internet, strong work ethic, and ability to start immediately.

At Phoenix Medical Training Institute, I increased the client base by 30% through outbound calling and lead follow-up, and improved client retention by 30% with timely support. I also organized and updated the customer database and Google Sheets covering active medical facilities in Phoenix, Arizona and nearby states.

At BICCO Forex Uganda, I handled foreign-currency transactions, reconciled cash, and prepared internal financial reports while supporting clients and daily operations. At Red Basket Restaurant & Bar, I oversaw daily operations, supervised staff, and coordinated events and client orders.