gloria nandutu

I am a dedicated virtual assistant with a strong background in administrative support, specializing in bookkeeping, task management, and effective communication.

Phoenix – Remote Customer Support Representative (June 2025 – December 2025)

Key Responsibilities

• Handled inbound and outbound customer calls, emails, and live chats, providing clear and timely support.

• Assisted customers with telecom-related inquiries including account issues, service activation, billing questions, and technical concerns.

• Resolved complaints calmly and professionally while ensuring customers felt heard and supported.

• Updated and maintained accurate customer records in the CRM system.

• Escalated complex technical issues to the appropriate departments and followed up to ensure resolution.

• Met daily and weekly performance targets including response time, call handling time, and customer satisfaction standards.

• Worked remotely while maintaining consistent communication with supervisors and team members across different time zones.

Achievements

• Consistently maintained high customer satisfaction by resolving issues on first contact whenever possible.

• Successfully managed a high volume of customer interactions without compromising accuracy or professionalism.

• Reduced repeat customer complaints by giving clear explanations and practical solutions.

• Recognized for reliability and ability to work independently in a remote setup with minimal supervision.

• Improved response efficiency by quickly adapting to internal tools and telecom systems.

• Built strong communication skills that strengthened customer trust and loyalty.