Open to opportunities

brenda anna

@brenda

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Reliable virtual assistant with expertise in administrative and customer support.

Uganda

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What I'm looking for

I am looking for a long-term remote role where I can contribute proactively and grow with a dynamic team.

I am a reliable and self-motivated Virtual Assistant with over 3 years of experience supporting businesses remotely in administrative, customer service, and data management roles. My proficiency in tools like Google Workspace, Trello, Asana, and Canva has enabled me to streamline operations and enhance workflow efficiency for my clients. I take pride in my ability to reduce response times and improve overall productivity, ensuring that busy executives can focus on their core responsibilities.

Throughout my career, I have successfully provided remote admin and inbox support to various small business clients in sectors such as coaching, e-commerce, and wellness. My achievements include reducing email response times by 50% and maintaining a 99.9% accuracy rate in high-volume data entry. I am passionate about contributing proactively to a dynamic team and am eager to grow in a long-term remote role.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Jan 2024 - Present (1 year 4 months)

Provided remote admin and inbox support to multiple small business clients in various sectors. Improved email response times by 50% and managed digital calendars and Zoom calls. Designed social media graphics and maintained client workflows using Trello.

Inbox Management Customer Service Canva Trello Zoom Workflow Optimization Time Management Client Communication

Administrative Assistant

Horizon Coaches Ltd

Jun 2020 - Dec 2023 (3 years 6 months)

Streamlined filing systems and digitalized over 500 documents, improving retrieval efficiency. Managed travel and calendars for senior managers and negotiated vendor rates to cut costs. Maintained high accuracy in data entry and updated CRM databases.

Administrative Support Data Management Calendar Management Travel Coordination Data Entry Time Management

Customer Support Representative

Quality Ltd

Jun 2014 - Sep 2019 (5 years 3 months)

Handled customer queries through email and chat, achieving a 95% satisfaction rate. Developed knowledge base and response templates, significantly reducing reply times and resolving billing issues effectively.

Customer Service Email Support Chat Support Customer Satisfaction Communication Skills Data Entry Time Management

Data Entry Specialist

City Medicals Ltd

Maintained high accuracy in data entry while processing over 5,000 records. Cleaned and updated CRM entries, improving data reliability and managed program-specific correspondence.