Shameka McDowell

Supported the content initiatives for Azure AI technologies:
■ Led content programs for the CoreAI content team, aligning content planning and delivery with AI business initiatives
■ Built AI-assisted workflows to flag and improve content health and performance

Led the Azure Data & AI training content program on Microsoft Learn: set quality standards, governed module creation, and improved content health and reporting across the portfolio:
■ Introduced training curation SLAs and module-creation guardrails that reinforced training guidelines and improved content health and reporting metrics
■ Reviewed vendor and internal writer content for adherence to tr

Drove efficiency and change readiness across Customer Support for a healthcare SaaS platform (340B pharmacy compliance), using data to find areas of improvement and training to support process changes.
■ Mined support data (CSAT, etc.) to identify recurring issues and process inefficiencies, turning findings into prioritized improvement recommendations
■ Mapped current- and future-state business p

Owned internal and external communications for Software Operations, Customer Education, and Employee Training at a healthcare SaaS company, turning complex product and operational changes into clear content for customers and employees:
■ Incident communications: Wrote and managed customer-facing incident and service communications during software issues, keeping updates accurate, timely, and consi

Ran an independent content consultancy serving corporations, agencies, and small businesses, providing strategy, writing, and editing for technical, marketing, and digital channels.
■ Content strategy and consulting: Advised clients on content planning and messaging, and delivered proposals and technical reports tailored to business goals
■ Marketing and thought leadership: Wrote feature articles,

Led end-user communications and change management for Hess's IT Enterprise Systems teams, including Network, Servers, Security & Compliance, Service Delivery, and Knowledge Management & Data Governance, so employees could adopt new technology with confidence.
■ Change management: Ran change impact assessments and planned communications for enterprise IT rollouts, including Citrix and Microsoft Su

Promoted to lead marketing communications for WGK Americas, producing content that explained complex engineering capabilities to clients, prospects, and industry audiences.
■ Led all Americas marketing communications, including brochures, presentations, web content, and press releases
■ Wrote video scripts, technical abstracts, and papers that turned engineering expertise into clear stories for cl

Owned technical documentation across the project lifecycle for an oil and gas engineering firm, from bid proposals and specifications through acceptance testing and training.
■ Wrote detailed and functional specifications with engineering teams, translating complex system requirements into clear documentation
■ Developed and supported bid proposals, technical abstracts, and papers for business dev

Delivered technical documentation and content projects for oil and gas clients through a Houston-based writing and training consultancy, turning SME knowledge into accurate, audit-ready regulatory content.
■ Interviewed engineering SMEs to write and revise SOPs, specifications, and regulatory reports for oil and gas operations
■ Managed documentation projects end to end, including scope, timelin

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Nov 2019