Open to opportunities

Shamanth User

@shamanthuser

Message

I improve customer support operations through accurate data review, issue categorization, and quality analysis.

India

Message

What I'm looking for

I'm looking for a role where I can apply data analysis, quality assurance, categorization, and documentation skills while growing in data labelling, annotation, and emerging AI technologies.

At Accenture, I handled customer queries end to end, maintained 95%+ accuracy across high volumes of interactions, and documented recurring issues to improve service delivery.

I've also supported content and lab improvements at Simplilearn, using structured and unstructured data, quality checks, root cause analysis, and clear documentation. I bring hands-on skills in Advanced Excel, SQL, MySQL, Power BI, data cleaning, validation, and reporting, with strong interest in data labelling, annotation, and emerging AI technologies.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Accenture

Jan 2024 - Jun 2026 (2 years 5 months)

Handled customer queries and provided end-to-end resolutions while maintaining high accuracy and satisfaction. Reviewed and documented interactions, categorized issues, and collaborated with cross-functional teams to improve service delivery.

Customer Support Data Analysis Data Quality Assurance Root Cause Analysis Documentation SQL Power BI

Technical Support

Simplilearn

Nov 2022 - Dec 2023 (1 year 1 month)

Enhanced content and improved lab experience for Simplilearn. Reviewed customer interactions, categorized issues, and performed quality checks to improve resolution efficiency.

Data Analysis Data Quality Assurance Root Cause Analysis Customer Support Documentation