Open to opportunities

Shamane Joseph

@shamanejoseph

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Program & Operations Administrator specializing in donor-facing events, governance, and measurable impact delivery.

Zimbabwe

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What I'm looking for

I’m looking for a Program & Operations role where I can drive donor-facing event/program delivery, strengthen board/partner governance, and use systems to empower vulnerable communities with measurable results across PVO/NGO work.

I’m a results-driven Program & Operations Administrator with 12+ years’ experience delivering community, donor, and stakeholder-facing projects across hospitality, faith-based, and NGO sectors. I bring a strong foundation in administration, fundraising, board governance, event coordination, and team leadership—always focused on outcomes.

In my current roles, I manage governance documentation and stakeholder alignment through board-level work, while coordinating 180+ events as a Conference and Events Administrator. I streamline booking and finance processes—reducing processing time by 40%—and lead cross-functional teams across catering, housekeeping, security, and technical operations.

Previously, I chaired fundraising strategy and events, built donor and partner relationships, and supported trust operations with mission-aligned reporting. I’ve also led homeless community engagement, coordinated COVID-19 temporary shelter operations, and strengthened client-facing service and data accuracy—so PVO/NGO effectiveness is strengthened end-to-end.

Experience

Work history, roles, and key accomplishments

Current

Board Secretary

Current

Celebration Holdings International

Jun 2025 - Present (1 year 1 month)

Prepare board agendas, minutes, and statutory records and maintain governance documentation in line with PVO accountability standards. Coordinate between board, committees, donors, and implementing teams to align commercial revenue with mission impact.

Board Governance Governance & Compliance Donor & Board Liaison

Current

Conference and Events Administrator

Current

Celebration Ministries International

Sep 2022 - Present (3 years 10 months)

Coordinated 180+ events, including donor engagements, diplomatic, corporate, and faith-based/community functions, achieving booking growth. Streamlined booking and finance processes, reducing processing time by 40%, and led cross-functional event teams while supporting PO/invoice processing and expenditure recordkeeping for donor-funded events.

Venue Booking Administration booking systems Team Leadership Catering Housekeeping Security Coordination Invoice Processing Reporting Process Improvement

Trustee & Fundraising Subcommittee Chair

Celebrate Impact

Jan 2022 - Dec 2024 (2 years 11 months)

Chaired fundraising strategy and events supporting Ivordale Orphanage and Celebrate Health’s free cataract and cleft lip operations in Zimbabwe. Built donor and partner relationships and supported trust operations with mission alignment and community impact reporting.

Fundraising Strategy Resource Mobilization In Kind Support Coordination Community Impact Reporting

Chief of Staff

EatOut Movement Trust

Feb 2019 - Feb 2023 (4 years)

Led engagement with homeless communities in Harare and co-designed sustainable development solutions with partners and MoHCC/MoSW. Coordinated COVID-19 response work on temporary homeless shelters, mobilized funds, supervised staff, produced outcome/impact reports, and liaised with executive leadership on strategy and implementation.

Community Engagement Partnership Coordination COVID 19 Response Operations Temporary Homeless Shelters Support Resource Mobilization Staff Supervision

Call Centre Agent

Connect Global Solutions

Jul 2021 - Aug 2021 (1 month)

Collected and analyzed survey data to improve service delivery and managed customer engagement. Supported communications through social media to engage the community.

Survey Customer Engagement Social Media Management Communication

Front Desk Personnel

Holiday Inn Harare

Mar 2013 - Sep 2019 (6 years 6 months)

Resolved complaints and provided customer care to build trust with diverse clients. Managed billing, records, and team rosters to support compliance and smooth service delivery.

Customer Care Complaint Resolution Client Relations Billing Administration Records Management Compliance Support

Executive Administrator

Fabulous Leisure and Safari

Jul 2010 - Sep 2013 (3 years 2 months)

Coordinated executive travel, reports, and administrative support for management while spearheading car hire services. Built vendor partnerships and created/sold tour packages, managing travel logistics for senior staff.

Executive Administration Travel Logistics Coordination Reporting Vendor Management Car Hire Coordination Tour Package Creation