At Fairfax Financial Holdings, I managed outbound calling campaigns to promote company services and gather client feedback. I identified and qualified sales leads, then transferred them to the appropriate business units for follow-up.
I also ensured outbound communications complied with corporate policies and industry regulations, including privacy and data protection standards. I contributed insights in strategy and feedback sessions to improve outbound effectiveness and client engagement.
At Fidelity Bank Plc, I supported customers with banking products, services, accounts, and transactions. I responded to inquiries in person, by phone, and by email.
At Cocoa Research Institute, I promoted cocoa-related products, research outputs, and agricultural solutions. I identified potential customers, developed sales opportunities, and explained product benefits.
