At TCS ( Johnson & Johnson FRT ), I provided L2 support in the Life Sciences domain, handling user queries, incidents, service requests, access issues, and escalations.
I investigated concerns, coordinated with internal teams, and followed cases through resolution. I also handled occasional pharmacy calls about missing updates and routed patient-related calls to the appropriate support team when they were outside our scope.
At TCS (Comcast Chat Support Executive), I handled inbound voice and email interactions, addressed customer queries and complaints, and escalated unresolved issues. I maintained case documentation and followed up through closure.
Across these roles, I followed process, privacy, and confidentiality requirements while maintaining 98%+ service-level compliance. I also handled 40+ calls per day based on business volume.
