Shalesa Alexander

Experienced Medical Assistant in a busy family practice setting with expertise in patient care, laboratory procedures, insurance verification, referrals, prior authorizations, and office operations. Skilled at coordinating patient services, maintaining regulatory compliance, managing medical supplies, and supporting providers to ensure efficient clinical workflow and excellent patient care.

Provided home-based caregiver support to help patients maintain personal health and hygiene in their place of residence, supporting elderly, ill, and people with disabilities.

Responsible for assisting uninsured and underinsured patients with enrollment in pharmaceutical patient assistance (indigent) programs. Coordinates application processing, gathers required documentation, communicates with healthcare providers and drug manufacturers, and ensures timely access to prescribed medications.

Managed and coordinated referrals for patients needing IV/IG drugs and specialty medications, ensuring timely processing and approval.

Registered and maintained incoming and existing patient status for the ER and adjoining floors, and produced daily and monthly computer reports of hospital activities.

Used the RPMS and EHR systems to support computerized patient management workflows in a preauthorization nursing role.

Earned a Certified Medical Assistant credential from PCI Health Training Center in Dallas, Texas.