Open to opportunities

Shakil Hussain

@shakilhussain1

Experienced sales professional helping customers choose the right products, drive KPIs, and deliver exceptional service.

United Kingdom

Message

What I'm looking for

I’m looking for a customer-focused sales role where I can drive KPIs, build long-term relationships, and deliver excellent service—working in a supportive, fast-paced team with room to learn and grow.

I’m a versatile, highly self-motivated sales professional with a strong passion for learning and development. Known for my high interpersonal skills and proactive approach, I take initiative when necessary to meet and exceed targets. I thrive in dynamic environments and continuously look for opportunities to expand my skill set while contributing to team and organisational success.

In my sales roles, I’ve built trust through a warm, friendly approach and deep product knowledge, helping customers match the right furniture and flooring options to their needs. I communicate confidently face-to-face and by phone, advise on features and benefits, handle objections, and consistently keep my KPI performance high while hitting sales targets. I also manage finance options and payment plans, negotiate pricing and additional charges, complete paperwork, and arrange deliveries and installation agreements—often coordinating with vendors and installers to resolve returns, update purchase orders, and file claims. I’m recognised for top sales and customer service, and I work to create long-term, loyal customer relations through follow-ups and service recommendations.

Before focusing fully on sales, I supported business operations through admin and reception work—answering calls, liaising with clients, managing documentation, updating records, and handling data entry and part-time bookkeeping. That foundation strengthened my organisation and accuracy, and it still informs how I approach customer inquiries, compliance-like processes, and timely administration in fast-paced environments. I’m dedicated to honesty, calm problem-solving, and delivering superior customer service every time.

Experience

Work history, roles, and key accomplishments

Current

Sales Professional

Current

SCS Sofa Carpet Specialists

Jun 2023 - Present (3 years)

Provided warm, proactive customer service and advised customers based on a strong understanding of product features and unique selling points. Maintained KPI performance and sales targets while arranging deliveries, finance options, and related products such as insurance and care kits.

Customer Service Sales Product Knowledge Unique Selling Points (USPs)KPI Management Financing Delivery Coordination Upselling Customer Relationship Management

Sales Professional

Flooring Centre

Apr 2021 - Jun 2023 (2 years 2 months)

Assisted customers in selecting flooring options and delivered accurate information on products, promotions, and customer programs to drive retention. Negotiated pricing and payment plans, completed sale paperwork, and coordinated with vendors and customers to resolve returns and update purchase orders.

Sales Customer Service Negotiation Product Consultation Order Processing Vendor coordination Returns Management

Sales Professional

Harveys Furniture

Oct 2018 - Mar 2021 (2 years 5 months)

Provided professional, friendly support throughout the furniture buying process by listening to customer needs and matching recommendations to store policies and promotions. Consistently achieved monthly goals by arranging deliveries, selling service contracts and financing, and helping improve sales through business strategy and sales tactics.

Customer Service Sales Product Research Upselling Delivery Coordination Financing Promotion strategy Sales Strategy Development

Sales Professional

SCS Sofa Carpet Specialists

Nov 2015 - Sep 2018 (2 years 10 months)

Built rapport with customers and managed expectations to recommend products that matched needs. Drove sales by maintaining strong product knowledge, promotions awareness, and KPI performance while arranging deliveries and finance options.

Customer Service Sales Recommendations Upselling KPI Management Financing Delivery Coordination Promotions Knowledge

Admin Assistant

PCO Licence London

Nov 2014 - Oct 2015 (11 months)

Handled client calls and supported the administration of documentation for submissions and filing. Coordinated bookings for training and medical examinations, maintained client records, and provided clear guidance on company procedures and package options.

Administration Document Processing Record keeping Client Liaison Booking Data Entry Compliance Support

Receptionist

Takamo Auto Clinic

Mar 2013 - Nov 2014 (1 year 8 months)

Answered customer enquiries and calls while maintaining accurate bookkeeping records for purchases, sales, receipts, and payments. Produced and managed invoices and updated financial records and transactions to support the business’s day-to-day operations.

Reception Bookkeeping Accounts Support Data Entry Invoice Processing Transaction recording Financial Record Keeping

Sales Assistant

Currys

Dec 2012 - Mar 2013 (3 months)

Served customers in a target-driven environment by providing after-sales support and maintaining a well-presented shop floor. Consistently met sales targets, upsold products and care plans, and supported team working to deliver strong customer outcomes.

Retail Sales Customer Service Upselling After Sales Support Teamwork Product Knowledge

Sales Assistant

Comet Plc

Nov 2011 - Nov 2012 (1 year)

Delivered professional, friendly customer service while working toward sales targets and customer care plan goals. Provided after-sales service, improved shop floor appeal, and consistently upsold relevant options during customer interactions.

Retail Sales Customer Service Upselling After Sales Support Product Knowledge Team Collaboration Service Plans

Education

Degrees, certifications, and relevant coursework

Langdon Secondary School

2010 - 2012

Grade: English C; Maths C; Business D; BTEC (Work Skills) B; Vision2Learn (BTEC) B; Skill Force (BTEC) B

Completed secondary education at Langdon Secondary School (2010–2012), achieving GCSE grades including English (C) and Maths (C). Also completed BTEC programs with grades of B in Work Skills, Vision2Learn, and Skill Force.