Shailja Jaswal

I am an operations and client-servicing professional with two decades of experience managing end-to-end P2P processes, client relationships, and cross-functional teams. I have led process transitions, created operational sub-processes, and consistently exceeded customer service targets.

As Director at Kookky Solution, I manage operations, mentoring, and client servicing to align teams with corporate goals and improve customer relationships. Previously, I progressed through roles at Steria India Ltd., where I moved from Process Associate to Manager (Service), improving staffing flexibility and creating operational documentation.

I have hands-on experience supporting corporate procurement functions—requisitioning, PO generation, invoicing, payments, dispute resolution—and delivering training to raise service quality. I seek roles where I can drive process efficiency, mentor teams, and contribute measurable improvements to operations.