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Reginald Saldanha

@reginaldsaldanha

Order Management Specialist with 3+ years driving end-to-end O2C and SLA compliance.

India
Message

What I'm looking for

I’m looking for an Order-to-Cash role where I can own the order lifecycle, drive process efficiency, and stay accountable to SLA/KPI targets—while supporting global customers and collaborating across logistics, sales, and finance.

I’m an Order Management Specialist with 3+ years of experience in Order-to-Cash (O2C) processes, owning the end-to-end order lifecycle—from order creation and validation to fulfillment and customer support. I’m especially focused on process efficiency and SLA adherence, including support for UK region customers.

At Mann+Hummel, I managed high-volume orders using SAP SD, handling customer queries via phone and email while collaborating closely with logistics, sales, and finance teams to keep orders moving smoothly. I’m comfortable coordinating across functions to reduce errors and improve throughput.

I previously supported BYJU’S operations by managing order creation, modification, and tracking across product categories, working with LeadSquared, Orderhive, OMS, and Salesforce. My performance was recognized with the Falcon Award 2023 for quickly mastering new processes and for being a top performer for accuracy and productivity.

Experience

Work history, roles, and key accomplishments

MA

Order Management Specialist

Mann+Hummel

Feb 2023 - May 2024 (1 year 3 months)

Managed end-to-end Order-to-Cash (O2C) order lifecycle in SAP SD, including creation, validation, and confirmation, while processing high-volume orders with SLA compliance. Handled UK region customer queries and collaborated with logistics, sales, and finance; received the Falcon Award 2023 for operational performance.

BY

Order Management Specialist

BYJU'S

Apr 2021 - Nov 2022 (1 year 7 months)

Owned order creation, modification, and tracking across product categories, ensuring minimal processing errors and improved accuracy/productivity. Worked with LeadSquared, Orderhive, OMS, and Salesforce; recognized as a Top Performer.

Education

Degrees, certifications, and relevant coursework

SC

St. Joseph Engineering College

Bachelor of Engineering, Mechanical Engineering

2015 - 2020

Earned a Bachelor of Engineering in Mechanical Engineering from St. Joseph Engineering College (2015–2020).

SC

Sacred Heart College

Class XII

2013 - 2015

Completed Class XII education at Sacred Heart College (2013–2015).

AS

Anugraha English Medium School

Class X

2012 - 2013

Completed Class X education at Anugraha English Medium School (2012–2013).

Tech stack

Software and tools used professionally

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