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Madhu Kushwaha

@madhukushwaha

Order Management Specialist at Infosys, supporting O2C workflows and coordinating quotations, purchase orders, and order fulfillment.

India

Message

What I'm looking for

I'm seeking an Order Management Specialist, O2C Process Specialist, Order Processing Specialist, or Customer Operations Specialist role.

At Infosys, I supported Order-to-Cash and procurement workflows, creating and processing customer quotations and purchase orders while validating details and maintaining accurate documentation.

I also supported sales order tracking, billing coordination, and Salesforce and MDM case management. I prepared Excel and KPI/SLA reports and followed up with teams on exceptions, escalations, and pending issues.

Experience

Work history, roles, and key accomplishments

Process Specialist

Infosys

Dec 2024 - Mar 2026 (1 year 3 months)

Supported Order-to-Cash (O2C) and procurement workflows, created and processed quotations and purchase orders, and managed Salesforce and MDM cases. Prepared Excel and KPI/SLA reports, performed root cause analysis, and coordinated with cross-functional teams.

Order Management O2C Quote to Cash Salesforce MDM Excel KPI Reporting SLA Reporting Root Cause Analysis Customer Escalation Cross functional Coordination

Customer Service Admin

Agilent Technologies

Nov 2022 - Nov 2023 (1 year)

Coordinated with customers on service requests and order-related queries, maintained accurate records, and tracked open requests. Managed escalations and coordinated with internal teams for issue resolution.

Customer Service Order Management Escalation Management Record keeping Communication Skills

Telecalling Executive

Bajaj Capital

Nov 2019 - Oct 2020 (11 months)

Handled customer interactions regarding financial products via telephone, maintained accurate records, and resolved routine queries. Coordinated callbacks and follow-ups with relevant teams.

Telecalling Customer Interaction Record keeping Follow up Communication Skills