Open to opportunities

Shaikh Muneera

@shaikhmuneera

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Customer support executive specializing in US night-shift chat, Airbnb guest messaging, and ticket resolution.

India

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What I'm looking for

I seek a remote US-night-shift role in chat or Airbnb guest messaging where I can solve customer issues, maintain high CSAT, and grow in customer support.

I am a customer support executive with strong experience in chat, voice, and ticketing support across high-volume environments. I specialize in US night-shift operations and remote chat/email support, delivering consistent service quality during overnight hours.

At Swiggy I handled multiple simultaneous chats, resolved order issues, refunds, and app-related queries while maintaining accurate CRM documentation and strong CSAT and quality metrics. At Efficacy I managed inbound/outbound calls, ticket logging, and escalations, following SOPs and compliance guidelines to ensure polite, empathetic customer interactions.

Earlier, as an administrative and support assistant I managed attendance, engineer data, interview coordination, and audit-ready documentation — strengthening my organizational and reporting skills. I am a quick learner, adaptable, and experienced with CRM systems, ticketing tools, MS Office, and Google Workspace.

I seek remote roles where I can apply my guest communication and problem-solving strengths, contribute to high customer satisfaction, and grow in customer service or virtual assistant capacities.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Swiggy

Handled high-volume customer chat support resolving order issues, delays, refunds, and app queries while maintaining strong CSAT, AHT, and quality metrics. Managed escalations and maintained accurate CRM documentation and chat logs.

Live Chat CRM Escalation Management CSAT AHT Multitasking Documentation

Administrative Assistant

National Engineering Company

Managed engineer data, attendance, and documentation; assisted HR with interview coordination and candidate communication and prepared reports and spreadsheets for audits and management. Coordinated schedules and ensured accurate record flow.

Data Entry Attendance Reporting HR Coordinator Reporting Documentation MS Office Google Workspace Scheduling

Customer Support Executive

Efficacy

Managed inbound and outbound voice support and ticketing, logged issues in CRM, and resolved account and service inquiries while following SOPs and ensuring empathetic customer interactions. Escalated and tracked complex cases to resolution.

Ticketing CRM Escalation Management Empathy Problem Solving