Looking for a job

shah wajahat

@shahwajahat

Message

I deliver efficient, safe passenger and customer support across airport, retail, and service environments.

United Arab Emirates

Message

What I'm looking for

I'm looking for a customer-facing role where I can provide prompt, efficient assistance, resolve issues quickly, support safe operations, and continue developing my customer service and leadership skills.

At Dubai International Airport with Serco, I support passengers across departure and arrival halls, gates, transfer desks, and terminal concourses. I resolve enquiries, verify travel documents, and help ensure safe, efficient passenger movement.

I've also handled customer service at Abu Dhabi Stationary and supported retail customers at D Mart, resolving complaints, processing transactions, maintaining product knowledge, and keeping customer needs at the center of every interaction.

Experience

Work history, roles, and key accomplishments

Current

Guest Experience Ambassador

Current

Serco

Sep 2021 - Present (5 years)

Provided customer service at Dubai International Airport, assisting passengers in departure, arrival, and transfer areas. Operated buggy services to ensure safe and efficient passenger movement.

Customer Service Communication Skills Problem Solving Safety Buggy Operation

Customer Service Agent

Abu Dhabi Stationary

Oct 2017 - Jul 2021 (3 years 9 months)

Handled customer inquiries, processed orders, resolved complaints, and provided product information. Analyzed feedback and developed knowledge content to improve service.

Customer Service Order Processing Complaint Resolution Microsoft Word Excel Outlook