Anastasia Gladstone

Provided end-to-end Marhaba meet-and-greet services at Dubai International Airport, including fast-track through immigration, baggage handling, buggy transfers, and language assistance. Assisted with check-in and boarding, special assistance (PRM/VIP/unaccompanied minors), and service recovery for flight disruptions while ensuring compliance with safety and security requirements.

Led a sales team to achieve daily and monthly targets through face-to-face and phone customer service. Trained and coached new staff, ensured visual merchandising compliance, and supported repeat business through consistent customer engagement.

Generated sales leads and consulted clients to deliver tailored interior design solutions aligned to preferences and budgets. Developed proposals and 3D visualizations, negotiated contracts, and coordinated with design and installation teams to ensure smooth project execution and customer satisfaction.

Provided senior-level retail sales support by assisting customers in product selection and driving consistent sales growth. Managed inventory and stock reporting, trained new employees, and supported a new store opening with stock and inventory handling.

Delivered personalized customer service and identified sales opportunities by tailoring strategies to customer needs. Supported merchandising to meet display standards and resolved customer concerns through strong communication and product knowledge.

Earned a Diploma in Interior Space Design in 2019 from SNDT Women's University in Mumbai.

Completed high school coursework in science at Thomas Baptista Junior College in 2016.