Open to opportunities

Shah Sauod

@shahsauod

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Seasoned IT-support professional with 20+ years in judicial operations.

Canada

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What I'm looking for

I seek an IT or operations role where I can apply my judicial operations experience, technical training, and customer-service strengths in a collaborative environment with clear growth opportunities.

I am an experienced computer operator and IT-support professional with over 20 years working in the District Judiciary, where I consistently produced accurate judicial documentation and ensured timely case resolution. I have strong technical and administrative skills, a spotless complaint record, and experience managing confidential data.

I have completed intensive IT training (Junior IT Analyst Program, NPower Canada) and hold Google IT Support and Google AI Essentials certificates (expected 2025), complementing hands-on proficiency with Windows, Linux, Active Directory, networking fundamentals, and common productivity tools.

I bring customer-focused service experience from roles in sales and accounting, a history of high-accuracy data entry and financial reconciliation, and community engagement through survey work and environmental outreach—qualities that make me a reliable, detail-oriented member of any IT or operations team.

Experience

Work history, roles, and key accomplishments

Computer Operator

District Judiciary

Oct 2004 - Aug 2024 (19 years 10 months)

Composed judicial judgments and managed case documentation to meet monthly team performance goals, maintained and reconciled the Fine Register monthly with full accuracy, and handled confidential court communications to support efficient case resolution.

Data Entry Microsoft Office 365 Time Management Documentation

Sales Representative/Accountant

Golden Computer Trading

Sep 2011 - Nov 2012 (1 year 2 months)

Managed financial records and daily reconciliations with 99% accuracy while delivering customer service that achieved a 98% client satisfaction rate and resolving customer issues promptly.

Accounting Quickbooks Peachtree Customer Service Sales Financial Reporting

Management Surveyor

Hujra Village Support Organization

Jun 2000 - Jun 2003 (3 years)

Conducted field surveys and organized community seminars to increase environmental awareness, recruited members to expand engagement, and delivered high-quality survey work recognized with a Certificate of Excellence.

Surveying Field Data Collection Community Outreach Report Writing Stakeholder Engagement Public Speaking Environmental Awareness

Intern

Pakistan International Airlines

Jun 1999 - Jul 1999 (1 month)

Studied organizational workflows, completed introductory fire fighting training, and prepared a detailed report with actionable recommendations to improve departmental operations.

Report Writing

Education

Degrees, certifications, and relevant coursework

Google

Professional Certificate, Information Technology

Enrolled in the Google IT Support Professional Certificate program with expected completion in 2025 focusing on core IT support skills and best practices.

Google

Certificate, Artificial Intelligence

Enrolled in Google AI Essentials with expected completion in 2025 to develop foundational knowledge of AI concepts and applications.

Shaheed Zulfikar Ali Bhutto Institute of Science and Technology

Master of Business Administration, Management Information Systems

1997 - 2000

Completed partial coursework toward an MBA in Management Information Systems between September 1997 and June 2000.

University of Peshawar

Bachelor of Science, Biological Science

Awarded a Bachelor of Science degree in Biological Science, conferred in February 1996.

NPower Canada

Certificate, Information Technology

2025 - 2025

Completed a 14-week Junior IT Analyst program (June–September 2025) covering device OS configuration, networking fundamentals, directory services, and Agile project basics.