Shahnawaz Hussain Sheikh
@shahnawazhussainshei
IT Infrastructure & Technical Support Engineer at SIDTRIKS TECHNOLOGIES, maintaining a >95% SLA resolution rate across support operations.
IndiaWhat I'm looking for
At SIDTRIKS TECHNOLOGIES, I provide L1/L2 support and administer Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP. I maintain network infrastructure and endpoint security, and support physical security systems including AXIS and ZK Teco devices.
Previously, I provided remote technical support to international clients at THE WIFI GUYS, using Zendesk and Freshdesk to manage ticket workflows. My M.Sc. Computer Science major project was a self-driving vehicle prototype using computer vision and neural networks for autonomous navigation.
Experience
Work history, roles, and key accomplishments
IT Infrastructure & Technical Support Engineer
Sidtriks Technologies
Sep 2022 - Present (4 years)
Delivered L1/L2 technical support across hardware, software, network, and ERP applications, maintaining a >95% SLA resolution rate. Administered Windows Server environments, Active Directory, and network infrastructure, and managed endpoint security across 150+ endpoints.
Technical Support Engineer
The WiFi Guys
Jun 2022 - Aug 2022 (2 months)
Provided remote L1/L2 technical support via chat, email, and remote desktop protocols to international clients under SLA guidelines. Managed support queues and ticket workflows using Zendesk and Freshdesk, and authored end-user documentation.
Education
Degrees, certifications, and relevant coursework
P.G.T. Department of Computer Science, RTMNU Campus
Master of Science, Computer Science
Grade: Gold Medalist
Awarded Gold Medal for academic excellence in Computer Science.
Taywade College, Koradi
Bachelor of Science, Computer Science
Completed Bachelor of Science in Computer Science.
Jetking
Jetking Certified Hardware & Networking Professional (JCHNE), Hardware & Networking
Certified Hardware & Networking Professional.
CertiProf
CertiProf Certified Cyber Security Foundation Professional (CSFPC), Cyber Security
Certified Cyber Security Foundation Professional.
CertiProf
CertiProf Certified Remote Work and Virtual Collaboration Professional (RWVCPC), Remote Work and Virtual Collaboration
Certified Remote Work and Virtual Collaboration Professional.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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