Shahid Mahtab
@shahidmahtab
Senior customer service representative blending phone sales, issue resolution, and guest support to drive conversions and satisfaction.
IndiaWhat I'm looking for
I’m a customer service professional with experience across inbound and outbound calls, helping customers understand offers, benefits, and product features through clear, professional communication. I’m comfortable owning client deliverables, working independently, and maintaining professionalism in fast-paced 24*7 environments.
At Concentrix for Tata Motors, I handled 150+ calls daily, pitched vehicle features, and helped drive dealership visits with a strong conversion focus. I also supported Airbnb Global at Sutherland by assisting guests and hosts during reservations, resolving issues via calls and chats, and applying effective mediation to match different customer experiences—recognized through Star Awards for Outstanding Performance, Exemplary Results, and Best Performer.
Experience
Work history, roles, and key accomplishments
Sr. Customer Service Representative
Mar 2025 - Jun 2026 (1 year 3 months)
Assisted Airbnb guests and hosts during ongoing reservations by resolving concerns through effective mediation. Managed issues via calls and chats to support reservations.
Handled customer interactions for TATA Motors by making inbound and outbound calls to pitch Tata vehicle features and offers. Verified whether customers were Tata employees or vendors to apply discounts and supported dealership/Tata store discount processes.
Education
Degrees, certifications, and relevant coursework
Kiran Public School, Giridih
Matriculation
Completed matriculation education at Kiran Public School in Giridih.
HE High School, Giridih
Intermediate
Completed intermediate education at HE High School in Giridih.
Madhupur Polytechnic College, Madhupur
Diploma in Mining Engineering, Mining Engineering
Earned a diploma in Mining Engineering from Madhupur Polytechnic College in Madhupur.
Availability
Location
IndiaAuthorized to work in
Job categories
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