Shaheer Willis

Support residents with mental health needs and complex backgrounds, including those transitioning from institutional care. Assist with tenancy, finances, benefits, risk assessments, and support plans, working with external agencies.

Provide on-demand, flexible support to survivors of modern-day slavery, assisting with personal care, safety, and access to services. Work with multidisciplinary teams to provide trauma-informed care.

Supported clients in transitioning to independent living through goal planning and needs assessment. Administered medication and supported access to education and employment.

Provided holistic support to individuals experiencing homelessness, assisting with housing, life skills, and employment access. Conducted assessments, created tailored support plans, and collaborated with multi-agency teams.

Delivered premium customer service, provided expert advice, and supported training for new associates. Contributed to loss prevention and maintained detailed product knowledge.

Provided personalized care for individuals with mental health needs. Led group activities and collaborated with healthcare professionals to ensure effective care plans.

Welcomed and assisted customers, processed transactions, and supported after-sale service. Trained junior staff and gained expertise across departments.

Engaged with customers to assess needs and recommend products. Maintained store organization, managed deliveries, and handled transactions.

Operated cash registers and provided high-level customer service. Ensured merchandise was displayed attractively to increase sales.

Assisted customers with product selection and locating merchandise. Organized fitting room access and maintained store cleanliness.

Completed an HND in Hospitality Management in October 2017.

Completed CSEC and CAPE/CXC qualifications, equivalent to GCSEs, in Literature in English, Mathematics, Chemistry, IT, Art & Design, Geography, and Caribbean Studies.