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Gracy Mido

@gracymido

Temporary Accommodation Placement Officer at Greenwich Council, recording placements and arranging suitable emergency accommodation.

United Kingdom

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At Greenwich Council, I recorded placements, movements and exits from temporary accommodation, and arranged suitable placements based on clients’ risks and circumstances. I also set up rent accounts, processed emergency accommodation invoices and explained placement costs and responsibilities to applicants.

At Hackney Council, I worked with children and families on child in need and child protection plans. I undertook direct work, contributed to SMART plans and supported Social Workers with parenting assessments.

Earlier, at Oasis Community Housing, I supported residents with housing and other needs, interviewed and assessed homeless applicants, and worked with local councils and housing associations to find suitable permanent homes. I’ve also supported children and young adults in care settings and worked in customer-facing retail roles.

Experience

Work history, roles, and key accomplishments

Temporary Accommodation Placement Officer

Greenwich Council

May 2023 - Mar 2026 (2 years 10 months)

Set up rent accounts, check payments, and manage placements in temporary accommodation. Process invoices, extend bookings, and provide housing advice to customers.

Legislation Rent Accounts Invoicing Customer Service IT Systems Spreadsheets

Family Practitioner

Hackney Council

Feb 2023 - May 2023 (3 months)

Worked with children and families on child protection plans, contributed to SMART plans, and supported social workers with assessments.

Child Protection Safeguarding SMART Goals Mosaic Case Management Confidentiality

Senior Playworker

Southwark Council

Sep 2022 - Feb 2023 (5 months)

Set up play areas, led activities, supervised children, and handled emergencies. Built positive relationships with parents and professionals.

Child Supervision Activity Planning First aid Record keeping Communication Skills

Support Worker

Lighthouse Children’s Home

Aug 2021 - Sep 2022 (1 year 1 month)

Assisted service users with daily tasks, engaged them in activities, and maintained a safe living environment. Organized trips and kept daily logs.

Personal Care Medication administration Child Development Meal Preparation Record keeping

Senior Supported Housing Officer

Oasis Community Housing

May 2019 - Jun 2021 (2 years 1 month)

Provided support and advice to service users, managed rent accounts, and liaised with external agencies. Conducted assessments and supported move-on.

Housing Management Rent Accounts Case Management Partnership Working Assessments Customer Service

Family Keyworker / Support Worker

PJ's Community Service

Dec 2018 - May 2019 (5 months)

Escorted families to appointments, contributed to case discussions, and monitored family safety. Encouraged social integration through community activities.

Family Support Risk Assessment Case Management Communication Skills Advocacy

SEN Teaching Assistant

Sugarmen Education

Oct 2018 - Dec 2018 (2 months)

Supported students with complex needs in classroom settings, assisted with lesson preparation, and supervised during breaks.

SEN Support Autism ADHD Individualized Education Programs (IEPs)Classroom Assistance Communication Skills

Nursery Teaching Assistant/Playworker

Gingerbread Corner Nursery

Oct 2017 - Oct 2018 (1 year)

Encouraged child development through activities, observed progress, and ensured safety. Assisted with potty training and organized trips.

Early Years Education Child Development Observation Health and Safety Activity Planning

Customer Service Cashier

Sainsburys

Mar 2015 - Sep 2017 (2 years 6 months)

Handled cash and card payments, provided product information, and managed refunds and complaints. Maintained store presentation and complied with age verification policies.

Customer Service Cash Handling Payment Processing Complaint Resolution Retail