Shahana Khader
@shahanakhader
I build AI-first omnichannel products that reduce churn and improve customer experiences.
IndiaWhat I'm looking for
At Verizon, I own AI product surfaces across an omnichannel platform serving 1M+ users. I analyzed 1,000+ voice calls, deployed predictive churn scoring with AI teams, and helped cut churn by 20% among the top 1% of at-risk customers in six months.
I also lead POS and retail execution, managing 100+ placements, migrating 80+ legacy propositions, launching 50 features, and building a POS Manager Dashboard that saves 10–15 minutes per shift. I make prioritization decisions based on demonstrated customer and commercial value, including reshaping an underperforming AI-summary proposition to surface higher-intent offers.
Before Verizon, I guided Dasan and Tejas from waterfall to Agile Scrum at Capgemini, taking B2B networking products from discovery through firmware production. I use Claude daily to turn rough ideas into working prototypes, including conversational AI, review intelligence, and browser-based reporting tools.
Experience
Work history, roles, and key accomplishments
Owned AI product surface, analyzed 1,000+ voice calls, deployed predictive models, and cut churn 20% among at-risk customers. Managed 100+ placements, migrated 80+ legacy propositions, and launched 50 new features.
Guided enterprise networking clients from waterfall to Agile Scrum, extracting requirements and owning defect lifecycle. Delivered firmware to production at 100% client satisfaction.
Education
Degrees, certifications, and relevant coursework
B.Eng., Computer Science & Engineering
Bachelor of Engineering, Computer Science & Engineering
Grade: First Class Honors
Bachelor of Engineering in Computer Science and Engineering with First Class Honors and Academic Excellence Award.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Website
shahanak.netlify.appJob categories
Skills
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