Prriyamvadhaa Arumugam
@prriyamvadhaaarumuga
I build enterprise product roadmaps and AI-enabled platforms that improve customer operations and delivery outcomes.
IndiaWhat I'm looking for
At Verizon, I own product vision, roadmaps, and backlogs for enterprise platforms spanning promo optimization, call-volume optimization, and ticketing. I translate customer pain points into prioritized epics and user stories for cross-functional engineering teams.
I helped modernize the Promo Correction Application, reducing daily support tickets from 298 to 202. I also led remediation for a promo disruption affecting 7,000+ customer cases and implemented automated SMS and email notifications to intercept support demand.
I spearheaded GenAI/LLM integration for intelligent email parsing in Verizon's Universal Ticketing Platform, automating extraction across fragmented customer data streams. I use Agile, Scrum, SAFe, Jira, Confluence, Pega, APIs, and data governance practices to deliver scalable enterprise outcomes.
Previously at LTIMindtree, I connected international stakeholders with technical squads, translating business logic into integration workflows, data mappings, and automated rules. I also built a Pega Business Architect training program for 20+ Product Owners and mentor teams on enterprise platform capabilities.
Experience
Work history, roles, and key accomplishments
Owns product vision and backlog for promo optimization and CVO, translating customer pain points into epics and user stories. Drives product strategy, manages cross-squad dependencies, and influences stakeholders for executive alignment.
Managed end-to-end platform roadmap for enterprise infrastructure and UTP, establishing intake frameworks and championing agile delivery. Partnered with data governance teams to integrate privacy and compliance standards.
Acted as primary interface between international stakeholders and technical squads, gathering requirements and authoring functional specifications. Translated business logic into technical workflows and facilitated UAT and training.
Education
Degrees, certifications, and relevant coursework
Rajalakshmi Engineering College
Bachelor of Technology, Information Technology
2016 - 2020
Pursued a Bachelor of Technology in Information Technology, graduating in 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Prriyamvadhaa?
You can contact Prriyamvadhaa and 90k+ other talented remote workers on Himalayas.
Message PrriyamvadhaaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
