Anmol Dhawan
@anmoldhawan
I build enterprise AI workflow products that improve client engagement, adoption, and operational efficiency.
IndiaWhat I'm looking for
At Gartner, I build AI products and agents for enterprise workflows, from user research and model selection through prompt design, evaluation, pilots, and scale. I led capabilities that increased client engagement by 13%, reduced client-prep time by up to 75%, and earned approval from EVP leadership to expand across Sales and Client Services.
I also redesigned an Outlook AI workflow that cut post-call email time by 40%, saved approximately 4,500 hours per month, and lifted user satisfaction from 11% to 89%. Earlier, I improved platform CSAT and feature adoption, automated ServiceNow workflows, and standardized content production across 1,000+ research products; I also founded a volunteer organization that coordinated medical aid for 1,100+ families.
Experience
Work history, roles, and key accomplishments
Drove a 13% lift in client engagement on AI-generated post-call emails and architected a multi-model capability supporting up to 50 clients per query. Cut client-prep time by up to 75% and presented results to EVP leadership.
Improved platform CSAT by 17% through funnel diagnostics, UX redesigns, and onboarding messaging. Increased feature adoption by 30% via activation experiments using product analytics.
Automated ServiceNow workflows, eliminating 30 hours per week of manual tasks and improving operational reporting.
Founder
COVID Help Volunteers
Jan 2020 - Dec 2021 (1 year 11 months)
Founded and led a 100+ volunteer organization coordinating medical aid for 1,100+ families.
Associate → Senior Associate — Process & Knowledge Ops
Apr 2018 - Mar 2021 (2 years 11 months)
Standardized content production across 1,000+ research products, reducing manual effort by 50% and improving editorial consistency.
Worked on financial compliance and reporting for Fortune 500 clients.
Customer Insights Intern
Airtel
Jun 2016 - Aug 2016 (2 months)
Built churn/LTV dashboards and segmentation models for a multi-million user base.
Education
Degrees, certifications, and relevant coursework
Delhi University
Bachelor of Commerce, Commerce
Grade: First Division
Completed Bachelor of Commerce (Honours) with First Division from Delhi University in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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