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Shafaq Ahmed

@shafaqahmed

Message

I streamline global IT operations, projects, budgets, and cross-functional delivery.

Portugal

Message

At IT Retort LDA, I lead global operations across APAC, EMEA, and the Americas, helping ensure consistent, high-quality IT service delivery. I coordinate delivery leads, project managers, and support teams to resolve escalations and support growth into new markets and service lines.

I've also delivered projects at IT Retort LDA and Hewlett Packard Enterprise, building budget tracking systems, project plans, schedules, and risk-management plans. My work has supported cost savings, improved resource utilization, and delivery ahead of schedule and within budget.

I bring a distinction-level MSc in International Business and Management, along with a practical focus on clear communication, teamwork, planning, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Global Operations Manager

Current

IT Retort LDA

May 2026 - Present (5 months)

Ensure consistent, high-quality delivery of IT services across all regions. Coordinate with delivery leads, project managers, and support teams to resolve escalations quickly.

Operations Management IT Services Resource Allocation Capacity Planning Strategy Development

Project Manager

Hewlett Packard Enterprise

Sep 2023 - May 2024 (8 months)

Collaborated with the development team to ensure tasks completed on time and meet quality standards. Created effective risk management plans that identify, assess, and mitigate risks to the project.

Risk Management Project Scheduling Stakeholder Management Quality Assurance

Project Manager

IT Retort LDA

Feb 2021 - Aug 2023 (2 years 6 months)

Developed a budget tracking system that identified areas of cost savings and improved resource utilization. Managed inter-departmental communication to ensure all team members were on the same page.

Budgeting Project Planning Resource utilization inter departmental communication

Office Manager

ATU Enterprise

May 2015 - Nov 2016 (1 year 6 months)

Developed and implemented a system for tracking and resolving customer complaints. Managed office inventory, reducing shortages and improving order accuracy.

Customer Complaint Resolution Inventory Management Process Improvement