LB Muzac

Founded a nonprofit music outreach initiative to improve quality of life for seniors through live music experiences in skilled nursing facilities, rehabilitation centers, senior communities, and hospice environments. Developed strategy and partnerships and coordinates musicians, volunteers, and event logistics for residents, families, and care teams.

Led operational, creative, and business functions for an independent music label and recording project, including budgeting, vendor coordination, production planning, marketing, and stakeholder communication. Coordinated artists and production partners and oversaw release planning, content production, branding, and audience engagement for live events and community-centered initiatives.

Directed day-to-day operations for a private-pay home care agency, building core workflows for recruiting, onboarding, scheduling, payroll coordination, client intake, billing, quality assurance, and service delivery. Implemented and optimized CRM, EVV, scheduling, reporting, and billing platforms to improve operational visibility and client experience.

Managed and grew a $6.8M B2B customer portfolio by developing strategic success plans, onboarding programs, and adoption initiatives tied to client goals and KPIs. Reduced incident callback rates by 12% and led improvements by partnering with Product, Engineering, Sales, and Leadership.

Provided technical support for SaaS clients by troubleshooting product and technical issues, educating customers, and resolving cases. Escalated complex tickets to internal teams while maintaining clear client communication.

Resolved and troubleshot client issues for an automated retail startup, exceeding response and resolution targets. Researched product functionality to guide users and improved performance by outperforming ticket resolution time by 60% and resolving 90% of complex Level 2 tickets.

Attended Howard University.