Open to opportunities

Shady Eldeghedybro

@shadyeldeghedybro

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Guest-focused hospitality professional delivering calm, attentive service in luxury dining environments.

Egypt

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What I'm looking for

I’m looking for a luxury, guest-first hospitality role where I can deliver warm, attentive service, handle service recovery confidently, and coordinate smoothly with teams to create memorable experiences in busy dining environments.

I’m a hospitality professional with experience across luxury hotels, all-day dining, and guest-facing operations. I bring a calm, attentive approach to service, backed by clear communication and smooth coordination in fast-paced environments.

In my current role as a Waiter in All Day Dining at Shangri-La Hotel Dubai, I welcome guests with genuine warmth, anticipate needs throughout the dining experience, and support buffet operations by keeping stations clean, replenished, and visually appealing. I also coordinate with kitchen and service teams to maintain a timely, organized service flow.

Previously, I supported guest journeys at The Address Beach Resort Marina, Dubai (Host / Waiter) by welcoming and seating guests, confirming reservations, and delivering high-standard food and beverage service across multiple venues, including Zeta 77, The Lobby, and in-room dining. I focused on creating memorable “wow moments” during check-out and special occasions, while collaborating across departments for seamless service.

Earlier experience includes guest dining support at Naama Bay Hotel (Tropitel) and restaurant roles such as Cashier/Waiter and Service Assistant in Egypt. Across every position, my priority is consistent service recovery, professional etiquette, and ensuring guests feel personally attended to.

Experience

Work history, roles, and key accomplishments

Current

Waiter - All Day Dining

Current

Shangri-La Hotel Dubai

Nov 2025 - Present (7 months)

Welcomed guests with warmth, anticipated needs throughout the dining experience, and coordinated with kitchen and service teams to keep service smooth and timely. Supported buffet operations by maintaining clean, replenished, visually appealing food stations and delivering Shangri-La service standards.

Guest Relations Food Service Buffet Operations Menu Guidance Attention To Detail Time Management

Host / Waiter

The Address Beach Resort Marina

Nov 2024 - Oct 2025 (11 months)

Welcome guests, confirm reservations, collect guest details to personalize service, and provide high-standard food and beverage service across multiple resort venues including in-room dining. Supported guest flow when needed, created memorable moments during check-out and special occasions, and collaborated with teams to ensure smooth resort operations.

Reservation Management Welcome Food Service Multi Venue Service In Room Dining Service Coordination Team Collaboration

Cashier/Waiter

Gogo Restaurant

Jan 2023 - Present (3 years 5 months)

Greeted and seated customers, presented menus, and recommended options while coordinating with kitchen staff to ensure accurate, timely order delivery. Managed cash transactions with accurate record-keeping and supported opening and closing duties to prepare the restaurant for service.

Customer Service Menu Recommendations Kitchen Coordination Opening Closing Duties Record keeping Restaurant Support

Guest Dining Attendant

Naama Bay Hotel Tropitel

Jan 2023 - Present (3 years 5 months)

Provided customer-focused dining support by managing table setup and coordinating with kitchen staff for timely food service. Handled guest inquiries and resolved issues to enhance the dining experience.

Kitchen Coordination Service Recovery Food & Beverage Support Attention To Detail Team Collaboration

Service Assistant

Jaz Mirabel Hotel

Jan 2018 - Present (8 years 5 months)

Assisted with setting up and maintaining dining areas and delivered prompt, courteous service to guests. Worked with the team to support smooth day-to-day restaurant operations.

Dining Area Setup Guest Service Restaurant Operations Team Collaboration Food & Beverage Support Service standards Time Management Multitasking

Education

Degrees, certifications, and relevant coursework

Travelport

Galileo Basic

2021 - 2022

Undertook training in the Galileo Basic reservation system during 2021–2022.

Amadeus

Amadeus Basic Ticketing Reservation System

2020 - 2021

Undertook training in the Amadeus Basic Ticketing Reservation System during 2020–2021.

Egyptian Higher Institute for Tourism and Hotels

Tourism and Hotels

Studied at the Egyptian Higher Institute for Tourism and Hotels (Helwan University) in Egypt. Built foundational knowledge in hospitality and hotel operations.