Open to opportunities

Mary Ogola

@maryogola

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Ops Manager driving clarity and scale in SaaS, fintech & digital startups through systems, strategy, and execution.

Kenya

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What I'm looking for

Seeking a challenging role that leverages my operations management expertise to drive process improvements, innovation, and exceptional service delivery.

I’m an experienced Operations Manager with over five years of helping SaaS, fintech, and digital startups bring clarity, efficiency, and growth to their teams. I build scalable systems from CRM architecture and SOP development to workflow design and automation, that keep fast-paced organizations aligned and accountable. My background includes leading remote operations across the US, Africa, and Asia, optimizing cross-functional teams, and supporting companies through launch, scale, and service delivery. I thrive at the intersection of strategy, systems, and execution, bringing structure to chaos and helping lean teams grow with focus and confidence.

Experience

Work history, roles, and key accomplishments

Operations Manager

Data Mynt

Aug 2021 - Jun 2023 (1 year 10 months)

Managed daily operations for a fintech start-up specializing in blockchain technology. Led initiatives to integrate blockchain into operations and developed training programs on AI-powered customer support tools, improving employee proficiency and reducing resolution times.

Blockchain Technology Operations Management AI Training Compliance Team Leadership Process Improvement Customer Support Market Research

Business Development Representative

The Co-Operative Bank

Jan 2019 - Jun 2021 (2 years 5 months)

Developed strategic business development plans for innovative financial technology solutions, driving growth in customer acquisition. Collaborated with product teams and conducted market research to identify business opportunities.