Mary Ogola
@maryogola
Strategic Operations Manager with a comprehensive experience in client-facing roles
What I'm looking for
As a seasoned Operations Manager, I leverage my expertise in managing complex processes, spearheading AI training, and leading large-scale teams to deliver exceptional service and operational efficiency. With a proven track record in enhancing client satisfaction, driving process improvements, and leveraging automation tools for increased productivity, I am passionate about innovation and continuous improvement.
Throughout my career, I have developed strong skills in project management, communication, and financial analysis. My experience in fintech, credit services, and business services has equipped me with the ability to navigate complex industries and drive results.
I am a strategic thinker with a keen eye for process improvement and a talent for leading high-performing teams. I am excited to bring my skills and expertise to a new role and contribute to the success of a dynamic organization.
Experience
Work history, roles, and key accomplishments
Operations Manager
Data Mynt
Aug 2021 - Jun 2023 (1 year 10 months)
Managed daily operations for a fintech start-up specializing in blockchain technology. Led initiatives to integrate blockchain into operations and developed training programs on AI-powered customer support tools, improving employee proficiency and reducing resolution times.
Business Development Representative
The Co-Operative Bank
Jan 2019 - Jun 2021 (2 years 5 months)
Developed strategic business development plans for innovative financial technology solutions, driving growth in customer acquisition. Collaborated with product teams and conducted market research to identify business opportunities.
Education
Degrees, certifications, and relevant coursework
Mary hasn't added their education
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Tech stack
Software and tools used professionally
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