At RR Kabel & GMELEKTRA, I handle incoming and outgoing customer service calls and work to resolve complaints. I update and close service requests in the CRM using the company’s call-closing workflow.
I use browser tools to check field values and verify CRM records, and I keep customer information accurate across RR Kabel CRM and GMELEKTRA CRM. I also follow up on pending tickets.
I have one year of hands-on experience in service call handling, ticket tracking, and complaint resolution. I support customers in Hindi, Marathi, and English, and use MS Excel and Google Sheets at a basic level.
