Open to opportunities

pranjul yadav

@pranjulyadav

Message

I manage CRM data, dashboards, and MIS reporting to support business decisions.

India

Message

What I'm looking for

I'm looking for a role where I can manage CRM data, create actionable reports and dashboards, collaborate across teams, and strengthen business decision-making through accurate operations.

At AGP (Educart), I oversee end-to-end CRM operations, maintain high-volume customer databases, and build dashboards and MIS reports that provide actionable performance insights to management.

I've also supported customers at Teleperformance through technical query resolution, accurate client-profile updates, and consistent adherence to quality and productivity KPIs. I use HubSpot CRM, Advanced Excel, and Google Sheets to improve data accuracy, coordinate teams, and streamline operations.

Experience

Work history, roles, and key accomplishments

CRM Executive

AGP (Educart)

May 2025 - Jul 2026 (1 year 2 months)

Oversaw end-to-end CRM operations and maintained high-volume customer databases. Collaborated with sales and support teams to align acquisition and retention strategies, and designed dashboards and MIS reports for management insights.

Google Sheets MIS Reporting Data Management Dashboard Preparation Team Coordination

Customer Support Associate

Teleperformance

Sep 2022 - Mar 2023 (6 months)

Delivered high-quality technical and query resolution to maintain client satisfaction. Accurately recorded and updated client profiles and transaction histories in internal management tools, adhering to process guidelines and meeting quality and productivity KPIs.

Customer Support Data Entry CRM Tools Process Adherence Quality Assurance