Shadia Mirembe

I’m a results-driven Human Resource Manager with a strong track record of building and maintaining positive client relationships. I bring communication, conflict resolution, and problem-solving strengths, with a clear focus on enhancing customer satisfaction and loyalty. I’m committed to delivering high-quality service while contributing to overall business growth.

At Verma Co. Ltd as a Customer Relations Manager, I strengthened relationships with a diverse portfolio of clients to improve retention and long-term loyalty. I served as the primary point of contact for escalated customer issues, resolving complex complaints efficiently and professionally. I also led and supervised the customer service team to ensure performance, adherence to service standards, and continuous improvement, while developing customer relationship strategies based on feedback and service data.

Earlier, at Amicus Consortium Limited as an Administrative Assistant, I managed front-office operations, welcomed visitors, handled incoming calls and emails, and scheduled appointments and meetings. I maintained accurate records of visitors and office activities, supported administrative tasks like data entry and filing, and ensured smooth operations by monitoring office supplies. I work confidently with Microsoft Excel (Advanced) and CRM tools such as Salesforce and HubSpot to track and improve customer interactions.