Shadab Khan

Administered Salesforce Sales Cloud for LATAM and international sales teams, managing users, leads, accounts, and opportunities. Created reports and dashboards, configured automation, and trained sales representatives.

Conducted cultural and historical tours for Spanish-speaking international visitors, providing explanations of Delhi's history and culture in Spanish.

Provided Spanish-English interpretation and translation services, supporting technical communication between Spanish-speaking clients and Indian teams.

Assisted Spanish-speaking customers with travel planning and reservations, providing support in Spanish and English. Managed enquiries, bookings, and follow-ups.

Managed US travel sales and customer support operations, assisting international customers with enquiries and bookings. Provided service in English and Spanish.

Salesforce Certified Platform Administrator credential demonstrating knowledge and practical skills in Salesforce administration, user management, security and access, data management, reports and dashboards, workflow automation, Sales Cloud functionality, and CRM best practices.

Spanish language certification at B2 level according to the Common European Framework of Reference for Languages (CEFR), demonstrating independent and effective communication in Spanish in professional, social, and everyday contexts.

Bachelor of Business Administration (BBA) from Techno Global University, covering business administration, management, marketing, human resource management, financial management, business communication, accounting, economics, business law, and entrepreneurship.